This Privacy Policy explains how our store collects, uses, shares, stores, and protects information when you visit our website, create an account, place an order, contact us, submit a review, upload content, sign up for marketing, interact with advertising or analytics tools, or otherwise interact with our online store.

By using our website or providing information to us, you agree to the collection and use of information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or submit personal information to us.

We may collect information directly from you, automatically through your use of our website, and from third-party service providers.

We may collect information you provide when you place an order, create an account, contact us, submit a return request, sign up for marketing, leave a review, upload content, or otherwise interact with us.

This may include:

• Name.
• Email address.
• Phone number.
• Billing address.
• Shipping address.
• Order information.
• Payment-related information.
• Customer support messages.
• Return or refund request information.
• Photos, videos, reviews, ratings, comments, or other content you submit.
• Pet-related information you choose to provide, such as pet size, breed, age, preferences, or product needs.

When you make a purchase, we may collect information related to your order, including:

• Products purchased.
• Order date.
• Order number.
• Shipping details.
• Billing details.
• Payment status.
• Refund or return history.
• Fraud review information.
• Customer service notes related to your order.

Payment information is processed by third-party payment processors. We do not store full credit card numbers on our website.

When you visit our website, certain information may be collected automatically by us, Shopify, apps, analytics tools, advertising platforms, or other service providers.

This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Referring website.
• Pages viewed.
• Time spent on pages.
• Links clicked.
• Search activity.
• Shopping cart activity.
• Checkout activity.
• Products viewed.
• Approximate location based on device or IP address.
• Cookie identifiers.
• Advertising identifiers.
• Pixel, tag, or similar tracking information.

We may receive information from third parties that help us operate, market, analyze, and improve our store, including:

• Shopify.
• Payment processors.
• Shipping and fulfillment providers.
• Suppliers.
• Fraud prevention providers.
• Analytics providers.
• Marketing platforms.
• Email or SMS providers.
• Review apps.
• Customer support tools.
• Advertising platforms.
• Social media platforms.
• Cookie consent or privacy management tools.

We may use your information to:

• Process, fulfill, and deliver orders.
• Submit orders to suppliers, warehouses, and fulfillment partners.
• Provide tracking and shipping updates when available.
• Communicate with you about orders, returns, refunds, replacements, cancellations, and customer support.
• Review damaged, defective, incorrect, lost, delayed, or disputed orders.
• Process payments and prevent fraud.
• Verify order information, shipping information, or customer identity when needed.
• Improve our website, products, services, and customer experience.
• Personalize your shopping experience.
• Send marketing emails or text messages when you sign up or provide consent.
• Show advertisements, retargeting ads, or personalized marketing.
• Measure advertising performance.
• Analyze website traffic, product interest, abandoned carts, conversions, and customer behavior.
• Collect, manage, and display reviews, photos, videos, ratings, or testimonials.
• Enforce our Terms and Conditions , Shipping Policy , Refunds & Returns Policy , and other store policies.
• Comply with legal obligations.
• Protect our rights, customers, business, website, and services.

We may share information with third parties when necessary to operate our business, fulfill orders, provide services, comply with law, or protect our rights.

Our store is hosted through Shopify. Shopify may collect and process information needed to operate the store, checkout, payments, customer accounts, analytics, customer privacy tools, and related services.

We may share payment-related information with payment processors to authorize, process, refund, or review transactions.

Because we use third-party suppliers and fulfillment partners, we may share necessary order information with suppliers, warehouses, manufacturers, shipping partners, and other platforms.

This may include your name, shipping address, phone number, order details, and other information needed to fulfill, ship, investigate, replace, or resolve an order.

We may share information with shipping carriers and delivery providers to ship orders, provide tracking, investigate delivery issues, or process claims.

We may use third-party tools to manage customer service, contact forms, return requests, refund requests, and customer communications.

We may use and share information with marketing, advertising, analytics, and pixel providers, such as Google Analytics, Meta Pixel, TikTok Pixel, Pinterest, and similar services.

These tools may collect or receive information about your device, browsing activity, product views, cart activity, checkout activity, purchases, interactions with ads, and other online activity.

This information may be used to measure website performance, improve our store, personalize content, show ads, retarget visitors, measure ad performance, and understand customer behavior.

If you submit a review, rating, photo, video, testimonial, or other content, that information may be processed by Shopify or a third-party review app and may be displayed publicly on our website, product pages, social media, advertisements, or marketing materials.

We may use customer privacy tools or third-party privacy apps to manage cookie consent, privacy preferences, regional privacy requirements, and data-sharing opt-out options.

We may disclose information if required by law, legal process, government request, investigation, dispute, chargeback, fraud review, policy enforcement, or to protect our rights, customers, business, or others.

We may also share information in connection with a business transfer, such as a merger, sale, reorganization, financing, or transfer of all or part of our business.

We may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies to operate our website, remember preferences, analyze traffic, understand customer behavior, support checkout, prevent fraud, personalize content, measure advertising, deliver advertising, and retarget visitors.

These technologies may be placed by us or by third-party services we use, including Shopify, Google Analytics, Meta Pixel, TikTok Pixel, Pinterest, review apps, advertising platforms, analytics providers, social media platforms, and other service providers.

You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

Where required or made available, we may provide a cookie banner, cookie preference tool, data-sharing opt-out page, or other privacy controls through Shopify or another privacy tool.

Shopify allows merchants to configure customer privacy settings, including cookie banner and data-sharing opt-out features, by region.

If you sign up for marketing communications, we may use your email address or phone number to send promotional messages, product updates, abandoned cart reminders, offers, or other marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

You may opt out of marketing text messages by following the instructions in the message, such as replying “STOP,” where applicable.

Consent to marketing communications is not required to purchase products from us.

Even if you opt out of marketing messages, we may still send transactional or service-related messages about your order, account, shipping, delivery, returns, refunds, customer support, or policy-related matters.

If you submit reviews, ratings, photos, videos, testimonials, comments, feedback, or other content, we may collect, use, display, edit, publish, share, and promote that content as described in our Terms and Conditions .

Customer reviews may be collected or displayed through Shopify or a third-party review app.

Some submitted content may be publicly visible on our website, product pages, social media, advertisements, or marketing materials.

Do not submit personal information, private information, or content you do not want to be publicly displayed.

We may sell to select international destinations, including locations outside the United States where checkout and supplier shipping are available.

If you are located outside the United States, your information may be processed, stored, or transferred in the United States or other countries where we, Shopify, suppliers, service providers, apps, advertising platforms, analytics providers, or fulfillment partners operate.

Privacy laws in those countries may differ from the laws in your location.

By using our website or placing an order, you understand that your information may be transferred to and processed in countries outside your country of residence.

We retain personal information for as long as reasonably necessary to operate our business, fulfill orders, provide customer service, process returns or refunds, comply with legal obligations, resolve disputes, prevent fraud, enforce our policies, maintain records, and protect our rights.

Retention periods may vary depending on the type of information, purpose of collection, legal requirements, tax or accounting requirements, fraud prevention needs, and business operations.

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

Customers are responsible for keeping account login information confidential and for using secure devices and networks when accessing our website.

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we have about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request information about how we collect, use, or share personal information.
• Opt out of certain marketing communications.
• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
• Limit certain uses of sensitive personal information where applicable.
• Appeal certain privacy request decisions where applicable.

These rights may be subject to limitations, exceptions, verification requirements, and applicable law.

To submit a privacy request, please contact us through our contact form or use any available privacy tools provided on our website.

We may need to verify your identity before processing certain requests. We may deny, limit, or refuse requests where permitted by law, including where we cannot verify your identity or where retaining the information is necessary for legal, security, fraud prevention, transaction, accounting, dispute, or business purposes.

If you are a resident of California or another U.S. state with applicable privacy rights, you may have the right to know, access, correct, delete, and opt out of certain sale, sharing, targeted advertising, or profiling activities, subject to legal limitations and exceptions.

We do not knowingly sell personal information in the traditional sense of exchanging personal information for money. However, certain advertising, analytics, cookie, pixel, or marketing activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws.

Where required or available, we may provide a method to opt out of applicable sale, sharing, or targeted advertising activities, including through Shopify’s customer privacy tools, a data-sharing opt-out page, a cookie preference tool, or another privacy control.

Shopify’s customer privacy settings include options for merchants to configure a data-sharing opt-out page.

If you are located in the European Union, United Kingdom, or another region with applicable privacy rights, you may have rights regarding access, correction, deletion, restriction, portability, objection, withdrawal of consent, or lodging a complaint with a supervisory authority, subject to applicable law.

Where required, we may rely on legal bases such as fulfilling an order, providing requested services, complying with legal obligations, legitimate business interests, fraud prevention, customer consent, or other lawful bases for processing personal information.

Some browsers may send “Do Not Track” signals. Our website may not respond to all Do Not Track signals.

Where required by applicable law or supported by Shopify or our privacy tools, we may recognize certain legally required opt-out preference signals or provide privacy controls through Shopify, cookies, or other tools.

Our website is not intended for children under 13 years old.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

If you believe a child has provided us with personal information, please contact us through our contact form .

Our website may include links to third-party websites, apps, platforms, payment processors, social media pages, shipping tools, review tools, or other services.

We are not responsible for the privacy practices, security, content, or policies of third parties. Please review their privacy policies before providing information to them.

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after the updated Privacy Policy is posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us through our contact form .